Depuis janvier 2023, comme beaucoup d’autres acteurs du secteur des titres-services, nous avons été amenés à adapter nos frais supplémentaires sous forme d’un abonnement.
Ces derniers permettent à l’entreprise de lutter contre la pression des facteurs externes (augmentation du prix de l’énergie, des coûts salariaux, etc.) pour nous permettre de maintenir la qualité de nos différents services :
Oui. Les entreprises des titres-services sont autorisées à facturer des frais administratifs.
Vous pouvez retrouver plus d’informations à ce sujet en cliquant sur les liens ci-dessous.
Aujourd’hui, pour des raisons de survie financière, la plupart des entreprises commerciales de titres-services facturent des frais supplémentaires.
Chez Les P’tites Fées Bleues, nous avons opté pour un abonnement mensuel de 9,99 € que nous facturons chaque trimestre. Nos clients reçoivent ainsi une facture de 29,97 € une fois par trimestre.
Non. Le prix de l’abonnement est de 9,99 € par mois et ce indépendamment du nombre de prestations.
Au début de chaque trimestre, vous recevrez une facture de 29,97 € (3 mois x 9,99 €).
Si vous devenez client chez Les P’tites Fées Bleues en cours de trimestre, la première facture vous sera envoyée le mois suivant votre première prestation pour couvrir le trimestre en cours. Par la suite, vous recevrez chaque facture en début de trimestre.
Vous recevrez votre facture par mail et disposerez de plusieurs possibilités de paiement :
Oui. En cas d’absences/vacances, nous vous proposerons, dans la mesure du possible un(e) autre aide-ménager(ère).
Non. Seuls les titres-services sont déductibles fiscalement.
Si l’abonnement n’est pas directement payé, nous vous enverrons d’abord plusieurs rappels de paiements.
Ensuite, si la situation n’est pas régularisée, Les P’tites Fées Bleues se réservent le droit de stopper les prestations à la fin du trimestre.
Vous pouvez vous adresser aux gestionnaires de votre agence.
You can fill in our online application form here or call us on 0800/82.302.
The waiting time is generally 48 hours, but it can be up to 15 days if no domestic cleaner is available in your area for the requested time.
Our agencies are located in the following regions:
Yes, it is possible and even more advantageous for you and your domestic cleaner!
Contact us by telephone on 0800/82.302 or by e-mail at info@lpfb.be.
Payment is only made via the service voucher system.
To register for the service vouchers system, go to the website: Titre-Service - Sodexo Belgium (Choose your region, click on the "registration" tab and fill in the registration form.
If you want a paper form :
You just have to print it, fill it in and send it back by mail to the following address
You can also drop by one of our branches and we will be pleased to print it for you.
Once you have registered for service vouchers, you can order your service vouchers in different ways:
You can order your service vouchers directly via these applications, just follow the instructions.
Your service vouchers will be sent to you in electronic or paper format, depending on your preference.
If you choose paper vouchers, you will receive them directly at home. If you choose electronic vouchers, they will be in your electronic wallet on your Sodexo account.
The rate is €9 per working hours with a tax reduction that varies according to the region where you live.
You can find more information here.
If you are alone, you can order 500 service vouchers per civil year.
If you buy your service vouchers as a couple, you can buy 1000 service vouchers per civil year.
At Les P'tites Fées Bleues, we recommend electronic service vouchers for simplicity and speed. Everything is automatic, you don't have to fill in anything on the voucher. All you have to do is order them via the Sodexo website, your mobile application or your banking application (Belfius/KBC).
The electronic solution also allows you to do something for the planet!
In case of loss, theft or non-receipt of your service vouchers, you must complete and send the form bellow corresponding to your region.
The validity of a service voucher varies according to your region:
Unused and unexpired service vouchers can be refunded or exchanged for new ones.
You can make your request online on the Sodexo website via your secure area by clicking on "My service vouchers" then "Exchange or refund". This is a free operation.
You can also do this by post. In this case, the service vouchers must be valid when Sodexo receives the letter.
No. The service vouchers are nominative, so it is not possible to transfer them to a relative.
Yes, except in certain situations, such as when your domestic cleaner is ill or on holiday.
Your case manager will then suggest a replacement depending on availability.
If you have a problem with your domestic cleaner, we will do everything possible to find you another one.
The service can be terminated by either party by giving at least one month's notice by a registered mail (the notice period begins on the date the registered mail is sent) or by e-mail.
The party to whom the notice is given may at any time unilaterally reduce the duration of the notice or even cancel it. The termination of the service is indivisible: it automatically applies to all the domestic cleaners of the service company performing in the home.
We will assign a domestic cleaner to you according to your requests. You will then be able to keep in touch with him/her via the various communication channels (telephone, e-mail, etc.).
The domestic cleaner uses the equipment available in the client's home.
The client can choose the products he/she prefers and discuss with the domestic cleaner which products he/she will need to carry out the tasks.
Our housekeepers work from Monday to Friday from 8 am to 6 pm (and exceptionally on Saturdays). They do not work on Sundays or public holidays. As far as the schedule is concerned, we offer you a service schedule according to your preferences and availability.
The amount that can be deducted for tax purposes depends on the region in which you live:
The 1st March of each year you are supposed to receive your tax certificate by e-mail or by post. If you don’t receive it, you need to connect you to the Sodexo website in your secure area. Click on the "Account" tab and then on "Tax certificate".
To become a domestic cleaner for Les P’tites Fées Bleues, you need to send an e-mail to careers@lpfb.be with your name, address and telephone number. Please check that the phone number you provide is valid.
Anyone can become a domestic cleaner, even people who are not registered as jobseekers.
If you don’t have Belgian nationality, a residence and/or work permit will be required depending on your country of origin.
It is possible to have a full-time or part-time contract.
However, the minimum number of hours per week must be more than 13 hours.
Of course, students are welcome with us, whether for a partial mission or throughout the year. Send your CV to careers@lpfb.be and we will get back to you as soon as possible!
You can enter your benefits via the mobile application "Job Tracker" or by phone.
If you want to download the Job Tracker application, go to the App Store or Play Store and enter the name “Job Tracker” in the search bar. Download the application and enter your data.
If you want to complete it by phone, follow the steps below:
GAP Mobile is an application that allows our domestic cleaners to view their schedules instantly and 24 hours a day.
There are several reasons why we now use this application:
Simply download the GAP Mobile application available on the App Store and Google Play Store. Your case manager will then send you a QR code that will allow you to log into your personal area.
Once logged in, you can instantly view your schedule and start using the app on a daily basis.
If you are ill, inform your manager as soon as possible. You should send your medical certificate within 48 hours to the Court-Saint-Etienne office (rue du Werchai 5/0001).
If you have an accident at work, inform your manager as soon as possible. You will be covered by our insurance.
In case of an accident at work, you are automatically covered by our insurance.
To find out what's going on in the company, just read the newsletter that we send you every month by e-mail. In this newsletter, you can find competitions or discount offers for different companies and brands.
La prime de parrainage est un des avantages qu’offre notre entreprise.
How does it work?
If you are in the company and you hire a domestic cleaner at Les P'tites Fées Bleues, you will receive €500* net when this person is hired and €500* net 6 months later, if this person is still in the company. In total, you will receive €1000 net thanks to this sponsorship bonus.
There are no restrictions, you can receive this bonus as many times as you hire people.
* The bonus is prorated according to the number of working hours.
The Citroën Ami is available to our domestic cleaners provided they meet certain criteria:
The project to make this vehicle available is till in a test phase.
Please contact your branch manager to reserve your place in the queue.
We will get back to you as soon as more vehicles become available.
You can make a request on our website via the online form.
You can also call us on 0800/82.302 or send us an e-mail at :
Do not hesitate to contact us if you need care outside these areas.
Here is a list of the care provided by our nurses :
Find here the complete list of treatments and more details: https://www.lesptitesfeesbleues.be/en/about/home-treatment
The nurses come to your home to carry out a PCR test, by appointment.
The results of your test are available between 24 and 48 hours after the visit of our nurse.
To make an appointment, you can call 0800/82.302 or send an e-mail to :
Palliative care is aimed at caring for patients with a serious and debilitating illness at home. We work in close collaboration with the attending physician and all the other people involved with the patient. Les P'tites Fées Bleues come to your home and are accessible 24 hours a day. We are available and adapt our visits and the number of visits we make to ensure the patient's comfort, whatever the pathology.
Yes, we practice the third-party payment system and we are approved by all mutual insurance companies.
Our nurses work from 7am to 1pm and from 4.30pm to 8pm.
The nurse will come to your home according to the time slot you have defined with our administrative nurse.
In most cases it is possible to keep the same nurse. However, it is possible that the nurses vary.
The nurse does not bring his/her own equipment, the patient has to get the necessary equipment for the execution of the protocol established by the prescriber. Exception: PCR tests are performed at home.
You cannot contact your nurse directly.
If you wish to contact the nursing service, you must call 0800/82.302.
There is an on-call service for emergencies ONLY:
02/653.00.00 for Walloon Brabant
0474/77.99.96 for Brussels
You can only call the on-call number if you are already a patient at Les P'tites Fées Bleues, and when it is an emergency.
We know that elderly people are attached to their homes. That is why, at Les P'tites Fées Bleues, we do everything possible to ensure that they can stay there as long as possible.
The sponsorship bonus allows people from outside the company to receive an advantage if they bring a nurse into the company.
If you bring a nurse into our company, you will receive €500* NET at the end of the nurse's fixed-term contract and €500* NET after 6 months, if the nurse is still with the company.
You can receive this bonus as many times as you hire nurses.
* Conditions for a full-time position; the bonus is prorated according to the number of hours.
To work at Les P'tites Fées Bleues, you can send an e-mail to soins@lpfb.be. Please include your name, address and telephone number. Don't forget to attach your CV in PDF format.
If you are not Belgian, you will have to pass an equivalence test before you can practice in Belgium.
It is possible to do your internship at Les P'tites Fées Bleues if you are in your final year. You will then be considered as a nursing assistant. Contact us by e-mail at soins@lpfb.be.
If you are ill, let us know as soon as possible. You should send your medical certificate to the Rixensart office within 48 hours.
The first thing to do if you have an accident with your company car is to make a report. After that, you must notify us of the accident.
The sponsorship bonus is one of the advantages offered by our company. If you are in the company and you hire a nurse at Les P'tites Fées Bleues, you will receive 1000* € net at the signature of this person and 1000* € net after 6 months, if this person is still in the company.
In total, you will receive €2,000 net thanks to this bonus. You can collect the bonus as many times as you bring nurses into Les P'tites Fées Bleues.
* Conditions for a full time job; the bonus is prorated according to the number of hours.
Il est conseillé de commencer à se renseigner sur les dispositifs d'aide à domicile dès que des signes de perte d'autonomie apparaissent chez un proche, rendant difficile l'exécution des actes essentiels de la vie quotidienne. Souvent, les familles attendent une situation d'urgence, comme une chute ou une hospitalisation, avant de faire appel à de tels services.
Il est important d'anticiper cette démarche, car elle peut prendre du temps. Vous pouvez contacter notre service d'aide à domicile pour obtenir des informations et organiser un rendez-vous d'évaluation, sans aucun engagement de votre part. Notre équipe est là pour répondre à vos questions et vous accompagner dans ce processus.
L'aide à domicile débute par une évaluation minutieuse de vos besoins, puis une sélection rigoureuse de l'accompagnateur idéal. Ce dernier assure une présence constante, 24h/24, 7j/7, dans le respect des cadres légal et contractuel. Vous vous engagez à fournir un logement meublé avec accès Internet. Des évaluations régulières garantissent la qualité continue du service, centré sur votre satisfaction.
En résumé, choisir une aide à domicile peut offrir une alternative plus personnalisée, flexible et économique à l'hébergement en maison de repos, tout en préservant votre autonomie et votre qualité de vie.
La différence principale entre une garde malade et une aide à domicile réside dans la nature des services qu'elles fournissent et le niveau de qualification requis :
Le coût de l'aide à domicile est calculé en fonction de différents scénarios :
Certainement. Une aide familiale peut prendre en charge votre toilette en effectuant des soins d'hygiène et de confort, mais elle n'est pas habilitée à prodiguer des soins infirmiers tels que le traitement des plaies.
Bien sûr. Vous pouvez demander à votre aide à domicile de faire vos courses, mais uniquement si vous lui fournissez de l'argent liquide. Elle n'est pas autorisée à utiliser votre carte bancaire.
Oui, absolument. Étant donné que l'aide familiale réside sur place, il est logique qu'elle assure généralement une continuité dans les services. Cette proximité favorise la stabilité et la cohérence dans l'assistance que vous recevez, renforçant ainsi la relation de confiance et de familiarité entre vous et votre aide à domicile.
Non, ce n'est pas possible : les aides à domicile sont engagées pour fournir une assistance continue, 24h sur 24 et à domicile.
Vous pouvez contacter l’équipe des P'tites Fées Bleues qui trouvera avec vous une solution.
Convaincre une personne d'avoir recours à une aide à domicile peut être difficile, car elle peut se sentir dévalorisée et résister à l'idée de recevoir de l'aide à domicile. Il est important d'écouter attentivement ses préoccupations et de la responsabiliser en lui expliquant calmement que cela contribuera à son bien-être. Il est essentiel de changer la perception de l'aide à domicile en la présentant comme un soutien sécurisant et confortable, plutôt qu'une contrainte.
Si les paroles d'un proche n'ont pas d'impact, un professionnel de santé peut intervenir pour expliquer les avantages de l'aide à domicile. Pour établir une relation de confiance, Les P'tites Fées Bleues organise des rencontres à domicile pour présenter l'intervenant à la personne aidée et à sa famille. Recourir à une aide à domicile est bénéfique pour chacun : les bénéficiaires s'habituent rapidement à leur aide et souvent, un lien affectif de développe entre l'intervenant et le bénéficiaire, ce qui renforce le sentiment de confiance.
Les P'tites Fées Bleues are always looking for new partners to organise contests! Would you like to work with us?
We organise contest for :
For more information on how to participate, please send an e-mail to clb@lpfb.be.
Les P'tites Fées Bleues - Home treatment is looking for new collaborations with medical institutions, nursing homes and BMI centres to offer the services of its care staff (nurses and care assistants).
Please note! This is not a temporary service. For more information, please send an e-mail to mdv@lpfb.be.
Vous souhaitez rédiger un article pour la revue CARE@HOME ?
Envoyez un e-mail à l’adresse clb@lpfb.be, les différentes thématiques de l’année en cours vous seront transmises.
CARE@HOME est une revue santé bimestrielle gratuite distribuée dans divers hôpitaux, centres médicaux, lieux de soins, vétérinaires et coiffeurs en Wallonie et à Bruxelles. Pour chaque édition, nous avons des encarts publicitaires disponibles.
Pour plus d’informations, vous pouvez envoyer un e-mail à clb@lpfb.be.
Si vous souhaitez recevoir notre revue santé gratuite, vous pouvez envoyer un e-mail à l’adresse : clb@lpfb.be.